User questions

Question
Answer
  • There is a delay and I see green and red lights after I enter a valid code.
  • I entered a valid user code and received a green light, but my latchbolt does not retract.
  • Codes are not Accepted by Keypad (blinks Red)
  • Codes are accepted by Keypad, but it won't unlock (blinks Green)
  • My code will not unlock the lock and the Schlage button flashes green, then red.
  • Does the Keypad Lock or Deadbolt have a low battery indicator?
  • Add User Code (UC)
  • Delete User Code (UC)
  • To Perform a Factory Default Reset - BE479
  • To Perform a Factory Default Reset - BE468, BE469
  • I have to change the batteries often for the BE468, BE469 or the BE479
  • My thumbturn doesn’t work on my keypad lock.
  • Do I really have to press the Schlage key every time to enter a code?
  • The Schlage button flashes red when I finish trying to add a new user code. (The beeper also makes a high / low sound)
  • Can't Delete All User Codes
  • Can't change Programming Code
  • Finish Codes
  • My user code will not unlock the lock and the Schlage button flashes red.
  • Touchscreen Keypad Does Not Light Up
  • Programming Your Alert Setting
  • Keypad Programming Guide / User Guides
  • Keypad Locks User Guide
  • Video: How to change the battery in Keypad Lock
  • Reset Keypad to factory settings - Video and instructions
  • Can't change Programming Code
  • Video: How to program your Schlage Touch lock (BE375 / FE695)
  • Can Keypad Locks be re-keyed to match existing keys?
  • Video: How to remove cylinder for FE575 Keypad
  • Video: How to remove the cylinder from Keypad Deadbolt
  • Codes are not Accepted by Keypad (blinks Red)
  • Keypad Locks User Guide
  • Keypad Programming Guide / User Guides
  • Codes are not Accepted by Keypad (blinks Red)
  • Touchscreen Keypad Does Not Light Up
  • Reset Keypad to factory settings - Video and instructions
  • FE Alarm Lock User Guide
  • Video: How to change the battery in Keypad Lock
  • Will there need to be two different user codes if someone has a 4-digit code on an older keypad and a longer user code on the Touch Screen Deadbolt?
  • To Perform a Factory Default Reset - BE479
  • To Perform a Factory Default Reset - BE468, BE469
  • My code will not unlock the lock and the Schlage button flashes green, then red.
  • My user code will not unlock the lock and the Schlage button flashes red.
  • VIDEO: Pressing the Schlage button unlocks the door
  • How does the Schlage S251 interconnect lock operate?
  • BE365 Lock and Leave will not work
  • Keypad Programming Guide / User Guides
  • The Schlage Button won't lock my lock
  • Does the Keypad Lock or Deadbolt have a critical battery indicator?
  • My privacy lock (FA40/F40) unlocks from the outside.
  • Schlage button blinks Red
  • I received the message “Security Failure” when trying to setup my Schlage Sense Lock.
  • How do I update my Schlage Sense (BE479) lock from Version 3.42 or 3.49?
  • I have an Apple TV Gen 3 and when I try to lock the my Schlage Sense deadbolt remotely, Siri tells me the door is locked, but the deadbolt never moved. What do I do?
  • How do I use Siri with my Schlage Sense lock?
  • What does it mean if the inside Schlage button on a Sense Deadbolt is blinking red?
  • What if I press a key other than the Schlage button to wake up the Sense Deadbolt?
  • Wireless
  • WCW100NX - Schlage Home Indoor Wireless Camera
  • How do I setup remote wireless access to my Schlage Sense Smart Deadbolt (BE479) with Apple TV?
  • BE479(Schlage Sense) Showing not reachable in Schlage Sense app
  • What is the purpose of the inside Schlage button on the Sense Deadbolt?
  • Why do I need to create an account to use my Schlage Sense (BE479) app?
  • Wi-Fi information for the IT department
  • Installation instructions for BE479 (Schlage Sense)
  • How many keys come with Schlage Sense, BE479?
  • Is a 5" backset latch available for the BE479 (Schlage Sense)?
  • Video: How to install the Schlage Sense Smart Deadbolt (BE479)
  • Getting message “Adding Failed, Could not connect to accessory” for BE479 Sense
  • Touchscreen Keypad Does Not Light Up
  • How do I setup remote wireless access to my Schlage Sense Smart Deadbolt (BE479) with Apple TV?
  • Only one iOS device will connect to my lock. What should I do?
  • My BM-170 will not connect to an Be367 or Fe210 locks with the serial 2 pin cable
  • Getting message “Adding Failed, Could not connect to accessory” for BE479 Sense
  • CTE reader TEST
  • SUS report Corrupted Device Detected when connecting to CO-220
  • My lock won't beep
  • How do i "de-link" a Control lock?
  • The Schlage Button won't lock my lock
  • How to temporarily "de-link" a Control lock?
  • How do I link to a Control Lock from NDE GWE Gateway?
  • How do I update my Schlage Sense (BE479) lock from Version 3.42 or 3.49?
  • How do I add other people’s iOS devices to the lock?
  • What is the tallest door the MA lock can be installed to maintain the UL listed 3 hour fire rating?
  • On a BE367 after inserting the mechanical key, the Thumb Turn just keeps spinning. The latch never engages to manually open the lock. What could be wrong?
  • Installing the Schlage Connect Touchscreen Deadbolt (BE468 / BE469)
  • Why should I update the Firmware in my lock?
  • Do I need my cell phone to access and manage the lock
  • I received the message “Security Failure” when trying to setup my Schlage Sense Lock.
  • BE467 delinking
  • CTE Commissioning
  • What type of batteries should I use?
  • Keypad Programming Guide / User Guides
  • How does Nexia™ Home Intelligence work
  • How do I perform NDE Firmware Updates?
  • Perform a Battery Jump on Schlage Touch Lever (FE695)
  • Perform a Battery Jump on Schlage Touch Deadbolt (BE375)
  • I did not feel the connector snap into place.
  • Can the Molex connector be cut off and be hardwired?
  • How do I perform NDE Firmware Updates?
  • Why should I update the Firmware in my lock?
  • Can the firmware in my deadbolt be updated?
  • How do I update my Schlage Sense (BE479) lock from Version 3.42 or 3.49?
  • NDE can do "No Tour"
  • How do I view previous events that happened at my door?
  • How do I update the door file after adding a credential on a BE467 lock?
  • Video: How to change the battery in Keypad Lock
  • How to change the battery on your Schlage Touch lock (BE375 / FE695)
  • How do I change my lock from Passage to Privacy?
  • Video: How to remove the cylinder from Keypad Deadbolt
  • How to Remove the Drive Pins on a Double Cylinder Deadbolt
  • I can not remove the key from the cylinder on my BE365 deadbolt lock.
  • Perform a Battery Jump on Schlage Touch Deadbolt (BE375)
  • VIDEO: Pressing the Schlage button unlocks the door
  • Key will not come out of Deadbolt
  • Convert Double Sided Deadbolt (B62) to Single Sided (B60)
  • How do I remove the Schlage Custom Handleset trim?
  • Keypad Programming Guide / User Guides
  • Video: Installing BE365 Keypad Deadbolt
  • What type of batteries should I use?
  • I have to change the batteries often for the BE468, BE469 or the BE479
  • Perform a Battery Jump on Schlage Touch Deadbolt (BE375)
  • How do I setup remote wireless access to my Schlage Sense Smart Deadbolt (BE479) with Apple TV?
  • Installing the Schlage Connect Touchscreen Deadbolt (BE468 / BE469)
  • Does the Keypad Lock or Deadbolt need to be reprogrammed after changing the battery?
  • Installing the Schlage Connect Touchscreen Deadbolt (BE468 / BE469)
  • Video & PDF: User & Alarm Programming for Touchscreen Deadbolt with Alarm
  • Exploded View of Touchscreen Deadbolt with Alarm
  • Designs & Finishes for Touchscreen Deadbolt with Alarm
  • Find the Serial Number on the Touchscreen Deadbolt with Alarm
  • Video: Product Overview for Touchscreen Deadbolt with Alarm
  • PDF: Schlage Touchscreen Deadbolt with Alarm User's Guide
  • Video: How to install your Schlage Touch Deadbolt or Lever (BE375 / FE695)
  • Can I use my deadbolt on other Z-wave based home automation systems?
  • The Red X blinks and my bolt doesn't move
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